Thank you for shopping with us. We specialize in custom printed T-shirts and mugs, which are made specifically based on customer selection. Please read our return and refund policy carefully before placing an order.
Custom Printed Products
All products sold on this website are custom printed on demand. Due to the personalized nature of these products, returns, exchanges, or refunds are not accepted for reasons such as size issues, color preference, or design selection errors made by the customer.
Eligible Return & Refund Cases
Return or refund requests will be accepted only under the following conditions:
- The product received is damaged
- The product received is defective
- The product received is incorrect (different from what was ordered)
Reporting an Issue
Customers must report any eligible issue within 24 hours of delivery. To raise a request, customers must provide:
- Clear photos or videos of the product
- Images of the outer packaging
- Order ID and registered contact details
Requests submitted after 24 hours may not be considered.
Resolution Process
Once the issue is verified, we will offer one of the following resolutions:
- Replacement of the product, or
- Refund, at our sole discretion
Refunds, if approved, will be processed to the original payment method.
Refund Processing Time
Approved refunds will be processed within 5–10 business days. The credited amount may take additional time to reflect depending on the bank or payment provider.
Non-Returnable Items
The following items are not eligible for return or refund:
- Orders with incorrect size, color, or design selected by the customer
- Products damaged due to misuse or improper handling
- Normal wear and tear
- Products returned without prior approval
.
Exchange Policy
Exchanges are not supported for custom printed products unless the item received is defective or incorrect.
Order Cancellation
Once an order is confirmed and sent for printing, cancellation is not possible.
Shipping Costs
Shipping charges are non-refundable. In case of approved replacements, reshipping costs will be covered by us.
Contact Us
For any return or refund related concerns, please contact us through the official support details provided on the website within the specified time frame.
